Frequently Asked Questions

We only use high-end paints by names you know and trust, like Sherwin-Williams and Benjamin Moore.

Inside Out Concierge LLC strives to be an excellent value, providing superior quality workmanship and an ongoing, trusting relationship.  Ethics matter to us as well.  All of our hard-working team members are paid a living wage.  We choose not to compete with providers that take advantage of fellow humans.

Inside Out Concierge LLC has a small team of dedicated craftspeople who are experts in their areas.  Andrew G. Black project manages and is usually on site contributing with whomever else is collaborating on your project. 

Part of "No Ego" means we know that we aren't perfect and expect to need some touch ups from time to time.  We will always make it right.  And our long-term clients know that when Andrew comes through for the final check, he'll probably find more areas to touch up than you will!  We care that much.

We promise regular updates. Daily updates in your preferred form of communication are the usual, though occasionally a day will go by without a touch base on longer projects.  

Concierge is a fancy French word for "servant" - one who serves you to make your life easier.  Our "helping hands when you need them" can handle many of your projects directly.  And as we've mentioned, for anything outside of our wheelhouse, we probably have an excellent  recommendation.  Here are some of our most commonly requested services that we refer to our curated network of providers, when asked:

1. Property maintenance
2. Housekeeping and cleaning services
3. Garden/ seasonal maintenance
4. Carpet cleaning
5. Flooring installation and wood refinishing
6. Pest management
7. Home security and smart technology consulting
8. Emergency and weather-related planning
9. Exterior: large-scale roofing, siding, window installation and repair

We know that NO ONE likes block scheduling, e.g. "we'll arrive some time between 8am and 3pm."  Our team may give you a block or window of time for arrival, but we'll do so sparingly and keep the window as narrow as possible (e.g. a 1 hr arrival window).  You may also expect "en route" updates.

For some, picking a color can be the hardest step. Our intuitive color consultant can help you select colors you'll love.  We really do work hard to make this as easy as possible for you!

This is the legally-required portion.  You're welcome to read it if you would like help going to sleep!  

Privacy Policy

Effective Date: December 3, 2024

Inside Out Concierge LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, InsideOutConciergeLLC.com (the "Website"), or interact with our services.

This policy is compliant with the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws.

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and address (if provided through forms or communications).
• Service Details: Preferences or information about your home improvement and wellness needs shared through our forms or during consultations.

• Usage Data: IP address, browser type, operating system, and pages viewed on our Website.
• Cookies: Data collected through cookies and similar technologies to enhance your browsing experience.

We use your personal data for the following purposes:

• To provide and manage our services, including responding to inquiries and fulfilling home improvement and wellness service requests.
• To communicate updates, promotions, or relevant information about our services (with your consent, where required).
• To comply with legal obligations and protect against fraud, misuse, or security risks.
• To analyze website traffic and improve user experience.

We process your personal data based on one or more of the following legal grounds:

• Consent: When you provide explicit consent (e.g., subscribing to our newsletter).
• Contractual Necessity: To perform or take steps necessary for a service agreement.
• Legitimate Interests: To improve our services, ensure security, and communicate with you.
• Legal Compliance: Where processing is required to comply with applicable laws.

We do not sell your personal data. We may share your information in the following situations:

• Service Providers: With trusted partners who assist in delivering our services (e.g., contractors for home improvement).
• Legal Requirements: If required by law or to protect our rights, property, or safety.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Contact details for inquiries: Retained for one year unless you opt for continued communication.
• Service records: Retained for five years for legal and business purposes.

Under GDPR and applicable privacy laws, you have the following rights:

• Access: Request a copy of your personal data we hold.
• Rectification: Request corrections to your data if inaccurate or incomplete.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing for marketing or legitimate interest purposes.
• Withdraw Consent: Withdraw consent for data processing at any time (this does not affect processing already conducted).

To exercise your rights, contact us at andrewg@insideoutconciergellc.com.

Our Website uses cookies to:

• Enhance site functionality.
• Collect anonymized analytics data to understand website performance.

You can manage cookies through your browser settings.

We implement appropriate technical and organizational measures to protect your data, including encryption, secure storage, and restricted access.

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission.

Our Website may include links to third-party websites. We are not responsible for the privacy practices of these external sites.

We may update this policy as needed to reflect changes in law or business practices. The updated policy will be posted on this page with a revised effective date.

If you have any questions or concerns about this Privacy Policy, please contact us:

Inside Out Concierge LLC
2723 South State Street, STE 150
Ann Arbor, MI 48104
Email: andrewg@insideoutconciergellc.com

Last Updated: December 3, 2024

Bravo getting this far!  You're welcome to read on if you still need help going to sleep...

Effective Date: December 3, 2024

Welcome to InsideOutConciergeLLC.com (the "Website"), owned and operated by Inside Out Concierge LLC ("we," "our," or "us"). By accessing or using our Website or services, you agree to these Terms and Conditions ("Terms"). If you do not agree with these Terms, please refrain from using the Website or our services.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy.

Inside Out Concierge LLC offers:

• Home Improvement Services: Including but not limited to repairs, renovations, and maintenance.
• Curated Wellness Services: Partnering with third-party providers to deliver wellness-related experiences.

All services are subject to individual agreements outlining specific terms, conditions, and fees.

To use our Website or services, you must:

• Be at least 18 years old.
• Provide accurate and complete information when interacting with us.

When using our Website or services, you agree:

• To use the Website only for lawful purposes.
• Not to disrupt or interfere with the Website’s functionality or servers.
• Not to upload malicious or harmful content.
• To comply with all applicable laws and regulations.

We reserve the right to terminate access to our Website or services if these obligations are violated.

• All service pricing will be provided in a detailed proposal or agreement before service initiation.
• Payment terms, including deposits, milestones, and final payments, will be outlined in your specific service agreement.
• Late payments may incur additional charges as outlined in the agreement.

Some wellness services are provided by third-party partners. While we vet and select trusted partners, we are not responsible for their actions or any damages arising from their services.

All content on this Website, including text, images, graphics, logos, and software, is owned or licensed by Inside Out Concierge LLC and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or exploit our content without prior written permission.

To the maximum extent permitted by law, Inside Out Concierge LLC:

• Is not liable for indirect, incidental, or consequential damages arising from your use of the Website or services.
• Makes no guarantees regarding the accuracy, completeness, or reliability of Website content or third-party service outcomes.

Your sole remedy for dissatisfaction is to discontinue use of the Website or services.

You agree to indemnify and hold Inside Out Concierge LLC harmless from any claims, damages, losses, or expenses arising from your use of the Website, violation of these Terms, or infringement of third-party rights.

We reserve the right to terminate or suspend your access to the Website or services at any time, without notice, for any violation of these Terms or other reasonable cause.

These Terms and your use of the Website and services will be governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any disputes arising from these Terms or our services will be resolved through negotiation in good faith. If a resolution is not reached, disputes will be subject to binding arbitration in Ann Arbor, Michigan.

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Website indicates your acceptance of the updated Terms.

For questions or concerns about these Terms, please contact us at:

Inside Out Concierge LLC
2723 South State Street, STE 150
Ann Arbor, MI 48104
Email: andrewg@insideoutconciergellc.com

By using our Website and services, you agree to these Terms and Conditions.