Frequently Asked Questions

A concierge service exists to simplify life by handling details, coordinating trusted professionals, and ensuring things are done correctly the first time.

At Inside Out Concierge, we serve as your trusted point of contact for home care and improvement. Some work is performed directly by our in-house team, while other services are coordinated through our vetted network of specialists.

The goal is simple: one call to Inside Out Concierge connects you to the right solution.

Each project begins with a conversation so we can understand your goals and evaluate the space. From there we provide a written estimate outlining the scope of work.

All services are performed under our Master Service Agreement, which defines expectations around scope, scheduling, and project coordination.  Please see the Service Framework page to download a copy.

We understand that pricing can vary widely in the home service industry.

Inside Out Concierge focuses on long-term value rather than the lowest price. Our clients choose us because they want quality craftsmanship, clear communication, and trusted people working in their home.

Our goal is to make the process reliable, professional, and stress-free.

Yes. One of the benefits of working with Inside Out Concierge is access to our curated network of trusted professionals.

When a project requires a specialist—such as roofing, electrical, plumbing, or other trades we can connect you with vetted providers and help coordinate the work.

Inside Out Concierge operates with a small in-house team of experienced craftspeople led by founder Andrew G. Black.

Depending on the project, work may be performed directly by our team or coordinated through our trusted network of vetted specialists. When partners are involved, Inside Out Concierge remains your primary point of contact throughout the process.

We know that NO ONE likes block scheduling, e.g. "we'll arrive some time between 8am and 3pm."  Our team may give you a block or window of time for arrival, but we'll do so sparingly and keep the window as narrow as possible (e.g. a 1 hr arrival window).  You may also expect "en route" updates.

We promise regular updates. Daily updates in your preferred form of communication are the usual, though occasionally a day will go by without a touch base on longer projects.  

We only use high-end paints by names you know and trust, like Sherwin-Williams and Benjamin Moore.

If you notice something that needs attention after a project is completed, simply let us know. We take pride in our work and will address legitimate touch-ups or adjustments promptly.

For some, picking a color can be the hardest step. Our intuitive color consultant can help you select colors you'll love.  We really do work hard to make this as easy as possible for you!